We only Take-A-Lot of your money - no need to deliver Item(s)

Yesterday did I not receive a cell phone charger together with 2 laptop chargers.

Within hours did I submit a query/complaint complete with a description of what happened and what was missing.

McNeil was assigned to investigate.

The automated e-mails he sent had me none the wiser as to the result of his investigation and to what I could expect next. A survey to rate his "service" was none the less sent. Of course I marked it BAD.

Surprise surprise, McNeil quickly calls this morning. No outcome yet on the "investigation", however he puts it down to a possible "packing error". He still doesn't understand why I rated him BAD though.

So, trying to enquire about a timeline of events, how long before this is resolved and what process do they follow (apparently simply sending an e-mail to Dispatch/Packaging/Whatever) made McNeil drop the call. Clearly fed up with this paying customer.

Takealot's version: Packing Error Paying Client: Theft. Unless proven otherwise.

Let's leave Take-A-Lot (of our money). Welcome Amazon and all the other newbies!