"We dont have stock" . . . but the price increases

<p>Order ********** </p> <p> </p> <p>My wife purchased a D-link N300 router on takealot for R580. The order was processed, she received confirmation of payment. 5 hours later she received another email saying that they no longer have stock and can provide her with a full credit. After checking for the router again, later that evening, we saw the exact same router in stock but is now R901. When we queried this they told us that it is now being sold by a 3rd party, hence the price increase. This was not our concern as we purchased the product and received confirmation of the purchase. now because the retailer increased the price we cannot receive it for the same price. All products takealot sells comes from a 3rd party so I was not satisfied by this explanation. We requested for a Teamleader to contact us to explain which she EVENTUALLY did and sang the same song. At the end of a 20 minute argument she said that she will escalate our matter and see what she can go then contact us back. Today we receive another email with the same story from some random agent, not the teamleader who pretty much just copoed and pasted the same response we got the 1st mail. </p> <p> </p> <p>The service experienced in this matter was horrible. We have been loyal customers of takealot since they were a small little warehouse in Montague. My wife is expecting a child and we have pretty much gotten all the essentials from this site, however with this experience it was enough for me to turn away from takealot.</p>