We are the customers and we DEMAND service

I never had a problem with takealot until now, I have been a client of them since they where Kalahari, so that is many years. On the website when looking at your orders and delivery date they specified my delivery date for my goods to be 19 June 2020, the delivery was shipped from the warehouse and that is where the tracking has stopped. I want a person (yes an actual person) to please let me know (if they are shy then they can email me on *** or sms me) where my order is, and not with the dumb ass automated "helpful" responses they ask you to look at, it does NOT answer any of my queries at all, there is absolutely NO customer service department you can deal with. When and why did that department disappear?? Please you guys, I guess I am one of your biggest fans, but if all else fails, Wantitall & Amazon etc will be more than willing to assist me. And once again I notice at the bottom that there is an email address that is required. If I had that then I wouldn't be ranting like a disgruntled crazy woman on hello peter... personal phone calls are restricted at our company, so an email address will be more than convenient...