Waterproof prorector

Good day I've bought a waterproof protector for my new bed. They sent me 2x times a non waterproof protector. The product isn't default or damaged, you send me a product that is not waterproof. I've bought a new bed and the guarantee said I must have a waterproof protector. And it's defnitley not waterproof. You send the wrong product, so how can I say ive change my mind it's Takelot,S fault not mine. What must I do with a protector that doesn't protect my matres. This will be the last time that I've bought from takelot, if it is the way you treat your customers.. The protector is anyway very big for a queensize bed also. I'll defnitley put this on social media. Anneline du plooy *** Doepies Drankwinkel Leeudoringstad. 2640

On Wed, 13 Mar 2024, 09:44 Debbie.M (Takealot.com), <***> wrote: ##- Please type your reply above this line -##

Debbie.M (takealot.com)

Mar 13, 2024, 09:44 GMT+2

Hi anneline, Thank you for your patience while we evaluated your return request. Unfortunately, your return has been declined due to specific criteria not being met in line with our Returns Policy. Submitted Return Reason: Product no longer wanted A product may be returned at no charge provided: It is undamaged and unused, with all original labels and stickers still attached. It is in the original condition with all seals intact. It is not missing any accessories or parts We declined the returned due to customer logged in the wrong category, the customer was supposed to log under ( i change my mind ) instead customer logged under (The product is defective or damaged) For more information please read our returns policy at www.takealot.com/help/exchange-return-policy Please reply to this email should you have any questions and one of our online shopping assistants will come back to you. Debbie.M

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