Waste of time &Unprofessional

I am never using this platform ever again, I paid for my order on the 28/01/25 and the estimated date of delivery was 30/01/25 but the 30th is today and my order status is Not shipped yet , the payment cleared on the 28th I am confused as to why my order hasn't been shipped, I contacted the help via email which also didn't prove to change anything, takealot is a waste of time, unprofessional, unreliable online shopping should be convenient this is just a nightmare