Waste of time, money and resources

The service I have received from TAKEALOT has always been superb. Unfortunately, this time they are not able to accommodate my request, which will impact both myself and TAKEALOT, and I have been told nothing can be done. I booked a return for an item for today at my work address. However, my car has broken down and I will not be able to go into the office until it has been fixed - which I do not foresee to happen until later this the week. I was just on the phone to the Returns department to inform them of my predicament, but I was told that they cannot change the address. I informed them that I will also not be at the office tomorrow and requested them to schedule collection from my home address, which they told me cannot be done either - basically the address cannot be changed! They will send someone to the address they know I will not be, and will cancel the Return. My car breaking down is out of my control. It is ludicrous to send someone somewhere by wasting their time and money, knowing full well that I will not be there.