Waste of time

I call at 8.05am and request that my delivery be made after 12 today. I spoke to Nicole and she said it's fine also said that delivery only starts at 11 am. I get a call from the driver at 10.53am to tell me my delivery is here. So I tell him I am not available and I specifically requested my delivery to come after 12. The driver John tells me only if he is in the area and he was not informed of the delivery time. I don't understand the break in communication. So who has failed in not giving the correct information. Does this mean that I will now have to wait a few more days for my card to be delivered. Bear in mind I am waiting for over 9 working days. Apologies does not make up for the loss of benefits inconvenience to me.