SN
Stacey N
1 reviews | Active since Oct 2015
09 Dec 2015, 21:29
Waste of time and bad service
TAKEALOT is seriously wasting my time. I had to return an item because TAKEALOT delivered the incorrect item. Today they delivered the replacement but its again the incorrect item! I had to log a return for the second time now. This seriously needs to be investigated. Such bad service really. It is totally unacceptable that it happens again the second time around. Stop playing games, just wasting my time. Is this the type of service which you give? getting an order wrong for the second time around? Worst service ever.
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takealot.com's replyOfficial
10 Dec 2015, 12:02Hello sjkvn,
It's quite unusual for the incorrect item to be delivered to you twice and we apologise for the inconvenience this has caused you. This is certainly not the kind of experience we wish to give any of our customers and we'll try to get this corrected as quickly as possible. Thank you for taking our complaints team's call to assist with this matter. Once they've received the relevant information they'll investigate the incorrect delivery with our warehouse to determine why this is going wrong.
We'll monitor this return closely to ensure that it is corrected this time around and that delivery takes place to you soonest.
Sincerely,
takealot.com
It's quite unusual for the incorrect item to be delivered to you twice and we apologise for the inconvenience this has caused you. This is certainly not the kind of experience we wish to give any of our customers and we'll try to get this corrected as quickly as possible. Thank you for taking our complaints team's call to assist with this matter. Once they've received the relevant information they'll investigate the incorrect delivery with our warehouse to determine why this is going wrong.
We'll monitor this return closely to ensure that it is corrected this time around and that delivery takes place to you soonest.
Sincerely,
takealot.com
takealot.com's reply10 Dec 2015, 12:02
Official
Hello sjkvn,
It's quite unusual for the incorrect item to be delivered to you twice and we apologise for the inconvenience this has caused you. This is certainly not the kind of experience we wish to give any of our customers and we'll try to get this corrected as quickly as possible. Thank you for taking our complaints team's call to assist with this matter. Once they've received the relevant information they'll investigate the incorrect delivery with our warehouse to determine why this is going wrong.
We'll monitor this return closely to ensure that it is corrected this time around and that delivery takes place to you soonest.
Sincerely,
takealot.com
It's quite unusual for the incorrect item to be delivered to you twice and we apologise for the inconvenience this has caused you. This is certainly not the kind of experience we wish to give any of our customers and we'll try to get this corrected as quickly as possible. Thank you for taking our complaints team's call to assist with this matter. Once they've received the relevant information they'll investigate the incorrect delivery with our warehouse to determine why this is going wrong.
We'll monitor this return closely to ensure that it is corrected this time around and that delivery takes place to you soonest.
Sincerely,
takealot.com