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zerina E

1 reviews | Active since May 2015

08 May 2015, 17:05

waste of time

I ordered Fantastick 3D stickers in bright pink on the 9/4/15. Received the wrong colour (violet), then logged a call to return and replace product. Received another delivery and found once again that I had received the wrong colour. I now had 2x violet stickers and no collection had been arranged as yet. Logged another call for collection. A consultant called and arranged to collect on Tuesday by the end of the day. I arranged that someone be home who ended up waiting for a no show. The consultant called the next day again who arranged collection and delivery again. Finally received the right colour and the 2 incorrect items returned on the 7/5/15 (a month later). Then got an email saying I now have a balance owing to takealot! Which I refuse to pay . Will never recommend or buy from takelot again.

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Replies (1)
takealot.com
takealot.com's reply10 May 2015, 08:49
Official
Hello Zerina.parker,

We're really sorry to hear about your frustrating experience. This is certainly not the level of service we pride ourselves in providing our customers.

Our customer service team will be in touch to help you get the issue resolved as quickly as possible.

Regards,
Takealot.com