Washing machine 18 kg hisense

Bought a washing upon testing seemed faulty logged a return on the 11th of November since I've noticed the problem over the weekend a schedule was done for pick up the following day 1 guy was sent to pick up scheduled another pick up again this even Said he dint know he was picking up a washing machine email was sent to apologies for the inconvenience saying they will send truck Friday again Friday to no availability an sms was said the my pick up had been conclude what the **** I want my money take a lot a bunch of ****** come get your staff I will not let this 1go