Warranty Void

I bought a brand new laptop from them , an asus. I use it for work.

It was a really expensive laptop and literally, the first time that i use the CD ROM thing it just breaks. And i take care of my stuff.

So i send it back as it is still under warranty only to receive an email saying that it is user damage. But thats not all.

The software for the HDMI stopped working, the earphone jack selectively works and they didnt even check that issue for me.

The only response i get is "user damage, warranty void"

I spent a lot of money on this laptop and expect service and also the laptop not to break.

Very dissapoinned