AM
Allister M
1 reviews | Active since Jul 2014
19 Jan 2016, 05:52
Warranty means nothing
So I have tried to contact Corex for days as per your advice for exchange RRN-8f1a-d6b5 (the one deemed physical damage even though I returned it without any damage and have witnesses to prove it). Corex have ignored my emails and not returned my calls, because they do not deal with the public. I am shocked and frustrated that you have put me through all of this. My hands are tied, you sold me a defective product and have not assisted at all with this warranty issue. Buyers beware, Takealot are quick to make a sale but will not help you when there is a problem with the warranty after the sale.
Helpful (0)
Replies (1)0
Replies (1)
takealot.com's replyOfficial
19 Jan 2016, 16:09Hello llama01,
We are terribly sorry that your item could not be repaired under the extended supplier warranty due to conditions not being met by the supplier policy.
The item is outside of the Takealot warranty and all evaluations and diagnosis were therefore confirmed by the supplier themselves.
We have communicated with you via email to clarify these details with you. We are liaising with the returns department to contact the supplier to advise them to get in touch with you directly. We will revert back to you with details once they feedback to us.
Regards
Takealot.com
We are terribly sorry that your item could not be repaired under the extended supplier warranty due to conditions not being met by the supplier policy.
The item is outside of the Takealot warranty and all evaluations and diagnosis were therefore confirmed by the supplier themselves.
We have communicated with you via email to clarify these details with you. We are liaising with the returns department to contact the supplier to advise them to get in touch with you directly. We will revert back to you with details once they feedback to us.
Regards
Takealot.com
takealot.com's reply19 Jan 2016, 16:09
Official
Hello llama01,
We are terribly sorry that your item could not be repaired under the extended supplier warranty due to conditions not being met by the supplier policy.
The item is outside of the Takealot warranty and all evaluations and diagnosis were therefore confirmed by the supplier themselves.
We have communicated with you via email to clarify these details with you. We are liaising with the returns department to contact the supplier to advise them to get in touch with you directly. We will revert back to you with details once they feedback to us.
Regards
Takealot.com
We are terribly sorry that your item could not be repaired under the extended supplier warranty due to conditions not being met by the supplier policy.
The item is outside of the Takealot warranty and all evaluations and diagnosis were therefore confirmed by the supplier themselves.
We have communicated with you via email to clarify these details with you. We are liaising with the returns department to contact the supplier to advise them to get in touch with you directly. We will revert back to you with details once they feedback to us.
Regards
Takealot.com