WARRANTY has T&C's, , Takealot does not want to REFUND. Bad Customer Service

I purchased a Sinotec 43" TV from Takealot on 06/06/2023, It just stopped working on 29/12/2023 as it started showing strips with no picture and reported it on 30/12/2023. The TV was collected 03/01/2024. This has been the most frustrating process with takealot because they lack Customer service I spoke to "Nicole.S" 09/01/2024, Who indicated that it's been sent for evaluation under warranty, and I would be contact which did not happen!!! I then called and spoke to "Kuhle.M" on 10/01/2024 who indicated that it's been sent for further evaluation. I then spoke to "Carlin.V" on 15/01/2024 since no one called and she advised " Please be advised that we will be escalating your query to the relevant department. Once feedback is received, we will revert back to you. We are terribly sorry for the delays experienced while resolving your query" Which did NOT happen!!! I then called 23/01/2024 and spoke to Tuliswa.S whom indicated "This is a follow up email from our call conversation” Kindly be informed that I will escalate to the relevant department. Once feedback has been received, I will revert back to you. In the meantime, please do not hesitate to contact Takealot.com should you need any further assistance"

I insisted on speaking to a supervisor/manager and was referred to Tyra-Lee.J who wrote an email advising " We have received your service request. One of our shopping assistants is reviewing your request and will generally respond within 12-24 working hours, depending on volumes." Which did not happen!!! I called again on 25/01/2025 and spoke to Dylan.D who sent a mail indicating " Kindly note as per our telephone conversation, I will be escalating to the returns department and making them aware that you need a credit." I called again insisting on speaking to a manager and spoke to Tyrese.M who later mailed me "Kindly note that I will escalate the matter to the relevant department, once I receive feedback, I will revert back to you accordingly." No one called! Called again on 29/01/2024 and spoke to Azukile requesting him to put me in touch with a manager but he could not transfer my call because he was working at home, So I called back and managed to get through to Jared.S whom responded with "Please allow me some time to escalate this matter to supplier warranty team. we will revert back to you as soon as we receive feedback. But no- one called as expected.

On 31/01/2024 I access my app and check for updates on my returns tracking only to find that the Returned was concluded with an outcome that "RETURN DECLINED AFTER PRODUCT EVALUATION. PLEASE REFER TO THE LATEST EMAIL COMMUNICATION FOR MORE INFORMATION. I have not received any mail explaining the return, but it appears that my matter is now closed.

I would firstly like to say that Takealot.com's customer service is pathetic ,unacceptable and unbothered even after speaking to 9 agents. The above individuals have no sense of due diligence and has failed to honor their commitment based on their emails that they've sent me. I further investigated and was advised that Takealot only covers a warranty up to 6 months anything beyond that should be evaluated by the supplier. The supplier is in fact Skyworth but I had a Sinotec device. Sinotec has a policy that states “ Sinotec TV 43" FHD Smart Slim LED TV - 5 Year Warranty: All Sinotec panels are covered by our comprehensive 5 years warranty, giving peace of mind to the end user.” But Takelalot.com has a different supplier and is in the process of sending back a faulty TV. I want my money back not a broken TV