Warning! Worst customer service

I purchased a Predator gaming laptop from Takealot in Feb 2020. In Oct 2020 it was returned to Takealot to repair one of the fans. After 3 weeks and numerous phone calls to Takealot tracking the whereabouts of the laptop it was received unrepaired in late Nov 2020 with additional faults. My first experience from the most ***********, unknowledgable beings gave me a sense they operating offsite almost in isolation seemingly from a desert situated on different planets, without any technology. I made contact with the manufacturer for a site visit in Nov 2020 to evaluate the laptop which after 3 attempts at the end of Dec 2020 remained unsuccessful. At this point it was agreed a credit would be approved. In Jan 2021 Takealot was engaged and all relevant documents and Sequence of events explained in writing. Once again after numerous telephonic conversations and emails the refund remains unresolved. In Feb 2021 I eventually received the first phone call from Takealot advising the matter is receiving attention. But the horror continues as the person requests information already provided via numerous email communication. This has been by far the worst customer service experience. It is just shocking and unimaginable for a business of this magnitude to be operating with ONE contact number, answered by call agent who cannot transfer you to a person of higher authority, and NO details of any senior person of authority published anywhere. Have to wonder if this is an intentional strategy for deviating the horrific stories to be dealt with. Still waiting for my refund.