Want to complain with the service of Takealotte A return was send to them that was declined

Want to complain with the service of Takealotte A return was send to them that was declined. They just keep on saying they going to return it. They give me wrong tracking numbers. An Apology is not good enough anymore. This is now over a Month (30Days) that I sent the item, as it was sent back on the 27 April You said it was returned on the 2 May That is now more than 27 days