WANT ME TO RUNAROUND DURING LOCK DOWN LOL .GENIUS

BOUGHT AN ELECTRIC BLANKET WITH A COLLEAGUES ACCOUNT TO SAVE DEL FEES .NOW ITS NOT WORKING,I CANT GET HOLD OF HIM DURING LOCKDOWN AND MY GUARANTEE IS ABOUT TO END . CRAIG AT CUST SERVICE WONT HELP AND INSISTS I MUST RUN AROUND DURING LOCKDOWN TO GET HOLD OF THE GUY TO LOG THE RETURN THROUGH HIS ACCOUNT !I HAVE THE INVOICE FOR GOODNESS SAKE AND THE GIFT CARD DETAILS IN MY NAME I USED AGAINST THE VERY SAME PURCHASE .SURELY THERE HAS TO BE ANOTHER WAY ??