AA
Avron A

1 reviews | Active since May 2013

04 Jan 2016, 09:12

Want a replacement item instead of refund

Hi<br> <br> I ordered a set of JBL headphones in late November 2015 for which I paid R999. 3 weeks later the headphones break. I log a return and specify I would like the item replaced even if it is a different color. 2 weeks later Takealot instead credits my account. Only problem is the headphones now cost R1299. I purposefully specified I want the item replaced and not credited. This now makes my buying experience with Takealot very unpleasant. I now have to fork out more money just to have the item that I originally bought. I was told the reason is because they do not have stock. However they have stock of a different color but cannot give me a different color. When a customer returns an item that broke 3 week after purchase, you should leave that customer with the ability to replace the item without having to fork out extra money. NOT HAPPY!!<br> <br> Return ref# RRN-b527-e75d

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Replies (1)
takealot.com
takealot.com's reply04 Jan 2016, 12:20
Official
Hello AvronA007,

We are sorry that we are unable to offer you a replacement for your returned item at the moment, however we will gladly look into it again should it come back into stock.

Thank you for taking Unathi's call earlier to discuss and we look forward to speaking to you in the near future.

Regards
Takealot.com