Waiting on a refund 12 days

Just wanted to share my terrible experience with Takealot . I ordered 3 items at takealot and it was delivered on the 17 December 2019 - order number #***8. I choose the option of paying cash and this amount was given to the driver when the goods was delivered. On the 18 Dec I returned one item to the value of R795 - I was not happy with the quality of the item. My return was logged on the 18 Dec and collected on the 19 Dec 2019. I expected the driver to return the cash but the was told by consultant that the refund will take 2 - 3 days. I sent an email to advise them that the office will be close but they should contact me on my cell if they need any additional information for the refund to processed. The Saturday 28 Dec I contacted Takealot to provide me with an update, no refund was processed yet and the consultant would have given me feedback the same day. No feedback was received. On Monday the 30 Dec 2019 I drove from Strandfontein to Milnerton to the Takealot warehouse, thinking that they are the head office. Before assisting me I was sent to 3 different consultants to assist. The consultant than contacted customer service where I was told that my account was credited and the refund not processed. The consultants were all very unprofessional at customer service , had attitude with me when I told them about my issue and I was put on hold for about 12 - 15 minutes at a time. That same day Bianca Dayimani promised me that she will contact me back at 14h00 and I will receive the monies. Bianca never phoned back and the refund not processed. I had to contact Takealot on the 31 Dec 2019 again to asked for an update - It was only when I spoke to Duncan and Robyn-Lee Kolbee that I received wonderful customer service. These 2 consultants made sure that my funds was in my account the same day. I waited 12 days for a refund that had to take 2-3 days.