Waiting half a month for a parcel

Ordered 2 items on the 14th of April, waited patiently as they were taking their time. Finally received my parcel, opened the box to find someone else's order, 1 recipient sticker on the front (mine), 1 recipient sticker on the back (someone else). Parcel was delivered to the wrong house, submitted a return request, courier came to fetch the parcel. Never heard anything back until I sent an email. Sent multiple emails, opened multiple tickets. Finally, my account was credited for only 1 of the 2 items, but by now the product's price had gone up by R60. I wrote emails in anger, someone called me and told me that my problem would be sorted, that I would have everything shipped to me at the original price I payed. That was on Wednesday, I haven't heard anything back since then. I started receiving return requests for the second item saying its going to be credited to my account but that's not what I want. I clearly stated it was a warehouse fault and not a courier fault. Seems like the people at Takealot are too *********** to pack parcels and accept that it was their fault. They are making their issue my issue. I have been waiting for my parcel since 14th of April and haven't received anything. Customer service is really the weakest point in this company and is something that should be worked on. Will definitely think twice about ordering from Takealot in the future. Wish seems like a better option at this point.