WAITING FOR \SAME DAY"DELIVERY FOR 16 DAYS!!!"""

I purchased the guitar on FRIDAY 27th NOVEMBER and PAID EXTRA to have it on THE SAME DAY.<br> <br> As soon as it arrived (5 mins after the delivery man had left) I noticed that the guitar was incorrect. I phoned the call centre but since it was a Friday just after 5pm, got no answer.<br> Mr Delivery told me that they can only log a return and that I should speak to [URL Removed] directly as soon as their offices open on Monday 30th.<br> <br> Since Monday the 30th I have been **** to about stock not being available, I have had Mr Delivery come to collect the incorrect guitar only to bring nothing in return and told I need to wait up to 72 hours for feedback - its an exchange not a return!! I have emailed 3 different people who have constantly passed the buck to each other and sent a lengthy email to Jason which wasn't even read (the latter merely sent half the email to another person called Dayne Felix to sort out).<br> <br> I am bitterly disappointed by the incompetence and utter ignorance and handling of the situation by your staff. Emails have been ignored and questions/feedback has gone unanswered, yet the problem persists.<br> <br> I am writing this as a last resort and frankly this all could have been avoided.