Waited for over a month for my items to be delivered

Bitterly disappointed in the last few orders I have fulfilled through Takealot. For the orders that have been delivered, there was always an item that was cancelled at the last minute. Interestingly, it was always for an item that was discounted at the time. Unfortunately, it gets worse. I have been waiting for an order since 24 November. I looked at the status of the order today and the delivery date has been pushed back. This means, my order has essentially taken more than a month to get to me and I am going to look like the Grinch without any presents for my family. This is simply unacceptable. No communication has been made to me regarding this order and I have a sneaky suspicion that the order will not be delivered in full again because I have seen that some of the items are no longer in stock. This is unacceptable. I have reached out to the customer service team (via the website's online form) and have sat on the phone trying to get through to a team for over 10 minutes. I would love it if someone could get back to me so I can find out what is going on.