MO
Melvin O
1 reviews | Active since Mar 2009
27 Nov 2015, 19:33
waited 45 minutes
I made a big purchase with you guys and went to your warehouse only to wait 45 minutes while your staff try and find my merchandise.<br> <br> This is unacceptable i am really upset and would like to cancel my 8k purchase with you
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takealot.com's replyOfficial
27 Nov 2015, 20:25Hello melvin20,
Thank you for taking our complaints team's call to get a bit more insight into this matter. As explained, since you selected delivery for this particular order, our DC was not aware that you'll be collecting your parcel and were therefore not prepared when you came to collect your items. We have specific procedures and operations in place to ensure that orders are processed as quickly as possible. When the correct procedure isn't followed it can lead to delays such as you've experienced today.
As discussed we're liaising with the relevant departments to confirm if delivery is possible for tomorrow. Our complaints team will revert back to you once they've received the necessary feedback.
Kind Regards,
takealot.com
Thank you for taking our complaints team's call to get a bit more insight into this matter. As explained, since you selected delivery for this particular order, our DC was not aware that you'll be collecting your parcel and were therefore not prepared when you came to collect your items. We have specific procedures and operations in place to ensure that orders are processed as quickly as possible. When the correct procedure isn't followed it can lead to delays such as you've experienced today.
As discussed we're liaising with the relevant departments to confirm if delivery is possible for tomorrow. Our complaints team will revert back to you once they've received the necessary feedback.
Kind Regards,
takealot.com
takealot.com's reply27 Nov 2015, 20:25
Official
Hello melvin20,
Thank you for taking our complaints team's call to get a bit more insight into this matter. As explained, since you selected delivery for this particular order, our DC was not aware that you'll be collecting your parcel and were therefore not prepared when you came to collect your items. We have specific procedures and operations in place to ensure that orders are processed as quickly as possible. When the correct procedure isn't followed it can lead to delays such as you've experienced today.
As discussed we're liaising with the relevant departments to confirm if delivery is possible for tomorrow. Our complaints team will revert back to you once they've received the necessary feedback.
Kind Regards,
takealot.com
Thank you for taking our complaints team's call to get a bit more insight into this matter. As explained, since you selected delivery for this particular order, our DC was not aware that you'll be collecting your parcel and were therefore not prepared when you came to collect your items. We have specific procedures and operations in place to ensure that orders are processed as quickly as possible. When the correct procedure isn't followed it can lead to delays such as you've experienced today.
As discussed we're liaising with the relevant departments to confirm if delivery is possible for tomorrow. Our complaints team will revert back to you once they've received the necessary feedback.
Kind Regards,
takealot.com