AP
Adri P
1 reviews | Active since Oct 2013
19 Nov 2015, 16:03
Vouchers aren't working and taking days to sort it
I'm really frustrated, I have received 3 vouchers from takealot where if I buy R250 or more I get R100 off. 2 from doing the Gunrun and 1 from FNB as I bought airtime from my cellphone. Since Tuesday I have been trying to use them as I had to buy diapers and milk for my son and none of these are working. It is just saying that I don't qualify to use the voucher. I sent you guys a facebook message where Sharonese Pillay has responded quite quick but now its just taking so long to resolve this i have literally bought a small tin of milk at spar hoping everyday this will be sorted so that I can buy my goods. I await your urgent reply and also vouchers that work.
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takealot.com's replyOfficial
19 Nov 2015, 16:57Hello BertusP10,
We've taken a look at your account order history and noted that you've already redeemed a coupon from the Gun Run on order ***. As per our terms & conditions w.r.t. promotional coupons, we only allow one coupon, per person per promotion. You'll therefore not be able to redeem the other two Gun Run coupons on your account as they're from the same promotion. We're sorry that it's taken so long to provide you with this feedback. This really shouldn't have been this difficult and we'll address this with Sharonese. Our complaints team will be in touch with you shortly to assist with your FNB coupon query so that you can make use of the discount offer.
Kind Regards,
takealot.com
We've taken a look at your account order history and noted that you've already redeemed a coupon from the Gun Run on order ***. As per our terms & conditions w.r.t. promotional coupons, we only allow one coupon, per person per promotion. You'll therefore not be able to redeem the other two Gun Run coupons on your account as they're from the same promotion. We're sorry that it's taken so long to provide you with this feedback. This really shouldn't have been this difficult and we'll address this with Sharonese. Our complaints team will be in touch with you shortly to assist with your FNB coupon query so that you can make use of the discount offer.
Kind Regards,
takealot.com
takealot.com's reply19 Nov 2015, 16:57
Official
Hello BertusP10,
We've taken a look at your account order history and noted that you've already redeemed a coupon from the Gun Run on order ***. As per our terms & conditions w.r.t. promotional coupons, we only allow one coupon, per person per promotion. You'll therefore not be able to redeem the other two Gun Run coupons on your account as they're from the same promotion. We're sorry that it's taken so long to provide you with this feedback. This really shouldn't have been this difficult and we'll address this with Sharonese. Our complaints team will be in touch with you shortly to assist with your FNB coupon query so that you can make use of the discount offer.
Kind Regards,
takealot.com
We've taken a look at your account order history and noted that you've already redeemed a coupon from the Gun Run on order ***. As per our terms & conditions w.r.t. promotional coupons, we only allow one coupon, per person per promotion. You'll therefore not be able to redeem the other two Gun Run coupons on your account as they're from the same promotion. We're sorry that it's taken so long to provide you with this feedback. This really shouldn't have been this difficult and we'll address this with Sharonese. Our complaints team will be in touch with you shortly to assist with your FNB coupon query so that you can make use of the discount offer.
Kind Regards,
takealot.com