LM
Lutendo M
1 reviews | Active since May 2014
11 Nov 2015, 07:51
Voucher not working
I recieved two vouchers from takealot when I registered and bought earlybird Johannesburg colour run tickets for my don and I. One voucher was for a discount when I purchased colourun gear and the other was for personal purchases. My vouchers do not work and when an enquiry was made to find out why they said they'd investigate and get back to me. I'm still waiting.
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takealot.com's replyOfficial
11 Nov 2015, 08:19Hello LutendoMafadza,
We've taken a quick look at your account and noted that you've already redeemed a colour run coupon on order ***. As this order was cancelled we'll gladly re-issue a new coupon to you to still make use of the discount offer. This is most likely the reason why you're not able to use your Colour Run coupon as per our T&Cs, our system only allows one coupon per person per promotion.
We've tried to find details of your query, but are unfortunately not picking anything up on our system. Our complaints team will be in touch with you shortly with a new coupon and they'll also confirm the e-mail address or phone number from which you made your enquiry so that we can investigate why you've not been assisted until now.
Kind Regards,
takealot.com
We've taken a quick look at your account and noted that you've already redeemed a colour run coupon on order ***. As this order was cancelled we'll gladly re-issue a new coupon to you to still make use of the discount offer. This is most likely the reason why you're not able to use your Colour Run coupon as per our T&Cs, our system only allows one coupon per person per promotion.
We've tried to find details of your query, but are unfortunately not picking anything up on our system. Our complaints team will be in touch with you shortly with a new coupon and they'll also confirm the e-mail address or phone number from which you made your enquiry so that we can investigate why you've not been assisted until now.
Kind Regards,
takealot.com
Best regards,
takealot.com's reply11 Nov 2015, 08:19
Official
Hello LutendoMafadza,
We've taken a quick look at your account and noted that you've already redeemed a colour run coupon on order ***. As this order was cancelled we'll gladly re-issue a new coupon to you to still make use of the discount offer. This is most likely the reason why you're not able to use your Colour Run coupon as per our T&Cs, our system only allows one coupon per person per promotion.
We've tried to find details of your query, but are unfortunately not picking anything up on our system. Our complaints team will be in touch with you shortly with a new coupon and they'll also confirm the e-mail address or phone number from which you made your enquiry so that we can investigate why you've not been assisted until now.
Kind Regards,
takealot.com
We've taken a quick look at your account and noted that you've already redeemed a colour run coupon on order ***. As this order was cancelled we'll gladly re-issue a new coupon to you to still make use of the discount offer. This is most likely the reason why you're not able to use your Colour Run coupon as per our T&Cs, our system only allows one coupon per person per promotion.
We've tried to find details of your query, but are unfortunately not picking anything up on our system. Our complaints team will be in touch with you shortly with a new coupon and they'll also confirm the e-mail address or phone number from which you made your enquiry so that we can investigate why you've not been assisted until now.
Kind Regards,
takealot.com
Best regards,