kM
konanani M
1 reviews | Active since Jun 2015
14 Nov 2015, 09:22
Voucher not working
I registered for the Johannesburg colour run and bought 5 tickets which came with 5 takealot vouchers,when trying to purchase the color run outfits on the takealot website only one voucher worked.<br> I logged a complain with Tixsa support and they tried to troubleshoot but still the vouchers weren't working,matter was than sent to takealot but weeks went by without any feedback.<br> A week before the run i sent an email and was advised that i will get new vouchers but till this day im still waiting.
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Replies (1)takealot.com's replyOfficial
14 Nov 2015, 09:29Hello Murangiray,
We apologise for not assisting with your query sooner. Kindly note that our T&Cs only allow for the use of one coupon per person per promotion. If you've already used one of your Colour Run coupons on your account, you'll not be able to use the additional four on the same account as well. We've instructed our complaints team to look into your account order history to confirm if this is the case. They'll be in touch to assist shortly.
Sincerely,
takealot.com
We apologise for not assisting with your query sooner. Kindly note that our T&Cs only allow for the use of one coupon per person per promotion. If you've already used one of your Colour Run coupons on your account, you'll not be able to use the additional four on the same account as well. We've instructed our complaints team to look into your account order history to confirm if this is the case. They'll be in touch to assist shortly.
Sincerely,
takealot.com
takealot.com's reply14 Nov 2015, 09:29
Official
Hello Murangiray,
We apologise for not assisting with your query sooner. Kindly note that our T&Cs only allow for the use of one coupon per person per promotion. If you've already used one of your Colour Run coupons on your account, you'll not be able to use the additional four on the same account as well. We've instructed our complaints team to look into your account order history to confirm if this is the case. They'll be in touch to assist shortly.
Sincerely,
takealot.com
We apologise for not assisting with your query sooner. Kindly note that our T&Cs only allow for the use of one coupon per person per promotion. If you've already used one of your Colour Run coupons on your account, you'll not be able to use the additional four on the same account as well. We've instructed our complaints team to look into your account order history to confirm if this is the case. They'll be in touch to assist shortly.
Sincerely,
takealot.com
