AS
Andre S
1 reviews | Active since Apr 2011
29 Oct 2015, 12:05
Voucher Deducted Wrongly
I placed an order on Tuesday 27th October 2015 (Order # ***) .I have emailed multiple times and got no reply . I had R100 credit available . My total of the order came to R81 INCLUDING DELIVERY . It showed everything was subtracted correctly . Then it showed I had to pay for the item and only delivery is deducted from my credit . How does that work ? I have credit and I wanted to use it . Now I am stuck with this ridiculousness . PLEASE FIX ASAP !!!
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takealot.com's replyOfficial
29 Oct 2015, 12:50Hello andrest,
We're sorry for the hiccup and any concern this has caused. We've corrected the matter and your payment has been processed with your credit. Our complaints team has tried calling you, but could not get hold of you on the number provided. They've sent you and e-mail to confirm a suitable time to call you again should you want to address this situation further.
Kind Regards,
takealot.com
We're sorry for the hiccup and any concern this has caused. We've corrected the matter and your payment has been processed with your credit. Our complaints team has tried calling you, but could not get hold of you on the number provided. They've sent you and e-mail to confirm a suitable time to call you again should you want to address this situation further.
Kind Regards,
takealot.com
Best regards,
takealot.com's reply29 Oct 2015, 12:50
Official
Hello andrest,
We're sorry for the hiccup and any concern this has caused. We've corrected the matter and your payment has been processed with your credit. Our complaints team has tried calling you, but could not get hold of you on the number provided. They've sent you and e-mail to confirm a suitable time to call you again should you want to address this situation further.
Kind Regards,
takealot.com
We're sorry for the hiccup and any concern this has caused. We've corrected the matter and your payment has been processed with your credit. Our complaints team has tried calling you, but could not get hold of you on the number provided. They've sent you and e-mail to confirm a suitable time to call you again should you want to address this situation further.
Kind Regards,
takealot.com
Best regards,