Violation of their own information

<p>I want to provide consumers with the oppurtunity to think twice about shopping with takealot.com in the future. I have purchased a product this morning and shortly (not even a few minutes later) I called in to cancel the order to purchase something else (a more expensive than the first product I might add - A camera to be specific) with them. According to their FAQ I am allowed to cancel a product before it gets shipped to me. The agent I spoke to (Eleanor) who had no interest in helping simply said "Sorry, rules have changed". She said they were "processing and packaging" but was not able to stop it or cancel the purchase. Now I have to await the product only to start the painstaking process of logging a return with them. Well done takealot... perfect timing before my wife's birthday. How on earth, can a company not stop a purchase while they are still in the process of packaging???? Seriously... This is really poor. This is really poor service and I would encourage consumers to think twice. If you want great customer care and better care, avoid takealot and rather take your hard earned money somewhere where it's appreciated. This has to be the worst excuses from a company I have ever heard... I will be sure to send your regards to my wife on her special day!</p>