Violation of Consumer Rights by Takealot

Ek het nou net mooi my **** gestrip vir takealot se ***. Ek bestel goed van oor die R5000 se waarde by hulle en kies express delivery want niemand gaan by die huis wees na vandag nie. Dit is nooit deliver nie omdat hulle verkeerde adres gebruik het. Ek was by hulle tak in Brackenfell, waar mnr Gavin Hopley die manager is. Volgens hom het hulle die reg om my goed, wat ek betaal en klaar betaal het, te hou as dit nie deliver kan word nie. Dan het hy nog die ***ken cheek om mens uit te lag as mens rustig vrae vra. *** diens, *** manager, *** staff.

Volgens takealot se policy moet hulle dit hou en die volgende dag, al se mens vir hulle jy gaan nie by die huis wees nie, eers aflewer. Ek was in takealot se tak, hulle kon dit vir my gee maar hulle company policy se dat hulle die reg het om dit te weerhou van n mens. ONWETLIK, ONNODIG EN BELAGLIK.

Your staff at the Brackenfell branch are awful, childish and unprofessional. they have the worst attitude towards customers and have the cheek to laugh while you ask them questions. Gross and revolting behaviour to say the least.

I had to call the Brackenfell branch at least 8 times today (I have the call logs), none of those calls were answered. I called the head office 4 times before getting someone on the line, this is shocking customer care/support.

News flash, Takealot: The CPA (South African Consumer Protection Act) clearly states that, I, the consumer, have the right to receive the goods I paid for in full—whether purchased in-person, online and collected in-person or via delivery. You, as the company, do not have the right to withhold paid goods from customers. Doing so is a clear breach of contract and a violation of my consumer rights.

I also have evidence of your *********** staff and managers disgusting behaviour towards customers. I requested permission to record an audio conversation, and your staff consented. This was done lawfully, and as a consumer I have the right to gather such evidence. This recording will be kept and used if you, Takealot, fail to respond and rectify this matter in a timely manner.

Someone was home at the time of delivery, there is no excuse. I have the right to ask for and receive the items that I paid for; whether it's online or in-person at the branch.

I will not tolerate this ******** behaviour and blatant violation of my rights. This conduct is a direct breach of the Constitution of the Republic of South Africa, Act 108 of 1996, which protects consumers and customers like myself.

I will not be ordering from Takealot going forward. I refuse to support businesses that operate *********ly and in non-compliance with consumer protection laws.