Violation of consumer act - TAKEALOT

I purchased and paid for a 15" black rim on 8 Jan 26 for R249 (discounted price). This order was expected for collection on 20 Jan 26. On 19 Jan 26, I received a cancelation mail for my item, due to incorrect pricing, even though I had already paid for my order at the price advertised.

I logged a call with takealot support, Celeste.T from takealot contacted me, on the first call I could not hear her at all, she then contacted me the next day and told me my order was cancelled the next day, which is not was recorded/correct.

Without an apology for her assumption, she listened to the clear events logged and said it was wrong and that she would contact her superior to rectify this issue.

After that, I received no call back and response to my follow-ups on the support mail trail. In modern language this lady Celeste.T, ghosted a paying customer who often orders from the takealot group.

Clearly takealot takes no consideration of the consumer act, in a market where their are now prominent competitors joining, it's sad and frustrating that a local business does not care about their consumers and does not follow the law.

I will definitely be contacting media outlets with this issue in efforts to make all citizens aware.

From supporting South African businesses, thanks to takealot.com, this does not seem like the way to go and I will be considering Amazon.