1 reviews | Active since Sept 2010
VERY VERY poor experience returning faulty product
My iPad was sent back to cpt via courier as requested. 2 weeks later I'm told you need the charger or can't assist. The fault is with the screen (charger is irrelevant) <br> <br> I spoke to Ricardo last night and we agreed to it RIDICULOUS to waste more time me sending a charger up and down when all you guys need to do is test the screen and decide if the item will be fixed or replaced.<br> <br> If fixed there is NO NEED for the charger. if it will be replaced when you send the new ipad i will give the courier the charger. <br> <br> I really need my tablet back ASAP<br> <br> Please send me feedback as Ricardo said he would update the ticket last night and i have yet to hear back...<br> <br> I am getting rather annoyed by this process. Not once did anyone say send the charger back with ipad and when i asked if i could take the ipad directly to istore i was told no!<br> <br> Now... 2 weeks later you guys want to waste more time and send the ipad all way to to JHB to for me to take it back to the istore!!<br> <br> Sorry this is really really poor service
When returning a defective item we require all accessories which were sold with it to be returned to us as well, regardless of whether you've requested a repair or replacement. If an item still falls within the 6 month takealot warranty we'll offer a replacement and claim from our supplier. Our suppliers will only accept a claim if all accessories are included in the return. We'll therefore gladly still collect the missing accessories from you so that we can conclude this request. Should you not have the accessories anymore, we'll not be able to process a replacement and will return the device back to you.
We apologise if there was any miscommunication and will further investigate this matter with Ricardo and the relevant departments. We've instructed our complaints team to give you a call to explain our returns policy in person and to confirm how you'd like to proceed with this request.
Kind Regards,
takealot.com
When returning a defective item we require all accessories which were sold with it to be returned to us as well, regardless of whether you've requested a repair or replacement. If an item still falls within the 6 month takealot warranty we'll offer a replacement and claim from our supplier. Our suppliers will only accept a claim if all accessories are included in the return. We'll therefore gladly still collect the missing accessories from you so that we can conclude this request. Should you not have the accessories anymore, we'll not be able to process a replacement and will return the device back to you.
We apologise if there was any miscommunication and will further investigate this matter with Ricardo and the relevant departments. We've instructed our complaints team to give you a call to explain our returns policy in person and to confirm how you'd like to proceed with this request.
Kind Regards,
takealot.com