1 reviews | Active since Jul 2014
Very Very Bad Service
I purchased 2 textbooks on the 14/7 from Takealot. They told me they would deliver in 2 weeks even though the one book was available. 3 Days after they said they would deliver, they never did. I had to contact them to find out where my delivery was. They immediately then sent 1 book. The other one they said would take another 2 weeks to arrive. Now i get a mail from them telling me there's no book. What am I supposed to do? I've wasted all this time waiting for a book I'm not getting. I have assignments due. I never ever had this poor service from [URL Removed] This is very bad and sad. I could have purchased it elsewhere had I known this a month ago. That's how long I had to wait to hear that I'm not getting the book. I am very disappointed!
We apologise for the inconvenience caused by the unexpected delay and understand that the out of stock situation has only contributed to an already bad experience. We'll address the manner in which this situation was handled, as it should've been communicated to you the minute we became aware of the issues. We appreciate you taking our complaints team's call earlier to address this with you. They're currently liaising with our buyer see if we're able to offer an alternative solution. They'll be in touch as soon as they've received feedback on the matter.
Sincerely,
takealot.com
We apologise for the inconvenience caused by the unexpected delay and understand that the out of stock situation has only contributed to an already bad experience. We'll address the manner in which this situation was handled, as it should've been communicated to you the minute we became aware of the issues. We appreciate you taking our complaints team's call earlier to address this with you. They're currently liaising with our buyer see if we're able to offer an alternative solution. They'll be in touch as soon as they've received feedback on the matter.
Sincerely,
takealot.com