Very Very bad returns customer service!!

Very Very bad returns customer service from takealot. I sent back some headphones that were defective 3 months ago - the takalot courier person lost a cable that was supposed to go to the warehouse. No-one contacted me regarding the return - Takealot website just states the return has been declined and concluded but no product replacement and the headphones have never been returned.

I have followed up every week with no luck, each agent just sends a service review email and of course, no-one follows up. Seems these massive companies have no problem taking your money for new orders but neglects the customer service part after the product has been delivered.

R1000 product is still sitting with these people - Takealot will never again see an order from myself, family or business.

Your service sucks!

Latest Request Ref: ***785765

Useless Agents of the last two calls: Kyle S Roman Sasha-Leigh V