Very unimpressed and appalled 1st impression

I ordered one of many items. It took 3 days to receive my order. Of the 4, 2 was booked for return. One return was declined by the warehouse.

It has now been 6 days and counting since confirmation of declined return and I HAD TO CONTACT MYSELF AFTER 3 DAYS WHEN WILL I GET THE ITEM BACK IF NOT REFUNDED.

6TH DAY (today) and all the agent can tell me is the returns policy as in the declined reason??!

As mentioned in email, 6 DAYS THEY HAVE BOTH MY MONEY AND ITEM AND I HAVE NOTHING??

would the service be the same of resolving if I had both the item and didn't pay for it???

Very unsatisfied!

My gripe was never with the declined return.

I would have gladly continued shopping here, but u have broken my trust!

Imagine sitting without R1400 and still have no item 6 days and still counting!?

I could've have ordered a replacement in a much shorter time.

This doesn't encourage me to order anything again.

And I reiterate, no money, no item, but it seems like no problem to your company!