1 reviews | Active since Mar 2012
Very Unimpressed
I purchased 2 camping items last night online , I subsequently told 2 other friends to purchase as well. Which they did . <br> I then called the online contact no. and was told the delivery would be delayed as the product had to be imported . <br> This morning when we logged on I could see the orders had been cancelled ??? I order 2 items both of which were cancelled. When I called the contact centre, they informed me that there was no stock and the order was therefore cancelled. They are arranging a credit to my account ...however, I find this extremely unacceptable . The product showed as available and in stock on the website and I therefore should have got it .<br> <br> It is Ilegal to advertise a product at a certain price and not supply it . There was no indication that the product may not be available. <br> <br> I will take this further if I need to as thius is *******
Thank you for taking our complaints team manager's call to clarify the situation with regards to your two cancelled items. An inadvertent error caused certain products, including the ones you ordered, to reflect as available for sale at an incorrect price. Due to the immediate and electronic nature of our business errors such as these can unfortunately occur. We therefore make provision for situations like these in our T&Cs and regrettably had to cancel your orders as we're not able to complete them.
We know saying sorry does not make up for this disappointing outcome, but we would still like to sincerely apologise for any inconvenience this has caused.
Kind Regards,
takealot.com
Thank you for taking our complaints team manager's call to clarify the situation with regards to your two cancelled items. An inadvertent error caused certain products, including the ones you ordered, to reflect as available for sale at an incorrect price. Due to the immediate and electronic nature of our business errors such as these can unfortunately occur. We therefore make provision for situations like these in our T&Cs and regrettably had to cancel your orders as we're not able to complete them.
We know saying sorry does not make up for this disappointing outcome, but we would still like to sincerely apologise for any inconvenience this has caused.
Kind Regards,
takealot.com
