Very unhappy customer

This is the first time having to complain or go on a public platform to log a complaint with you guys, i have placed an order with you guy's and it was delivered on Thursday #*** and everything was well and happy with my service, this only lasted a short while and the phone I ordered stopt working Friday night and it did not want to switch on at all. Saturday morning i wokeup and lodged a return and the phone was picked on Monday morning at 09:57am there was no communication from takealot after i received the sms confirming that they have picked up the phone, i have called takealot on Wednesday morning and was advised that the phone had just reached the warehouse that morning and they will be incontact with me. I later checked the app for a status update as I have not received any confirmation yet.

Only when i checked the app on Thursday morning they updated the status 21:33 that it had reached the warehouse and atv 21:35 that the was an item missing called the customer service team and advised them that i had returned everything i received they need to check with the drivers/branch and warehouse as to what happened to the charger. I have been calling Takealot everyday since Wednesday till today no one has responded to my emails. All I get is promises that you will call me back. The worst part this morning my airtime finished when I was on a call with your agent and not even a call back. Takealot has my money, the phone and no communication with me. Please send me my replacement phone no later than 17:00 Tuesday at my home address as I will be leaving CPT Wednesday early morning. I'm currently on the phone and I cannot speak to a manager because the agent Sibongile is advising me they do not have team so she can call her manager to call me they can only request the manager to call me via email and they are not responding. I have sent takealot an email/Facebook inbox and comment with my complaint but have not received any response.