BT
Bellina T
1 reviews | Active since May 2016
31 Jul 2019, 14:03
VERY UNHAPPY CUSTOMER
I ordered a baby activity gym on 29/07/19, the goods were delivered today but the product was not what I ordered. The one I ordered has a dimension of 51 by 61 by 10cm and has a tortoise design but one that was delivered has a dimension of 8 by 57 by 47cm and it's a jungle gym design. I have logged an exchange with ref: RRN-c981-cc9d and I have selected to drop it off at one of their branches in Strydompark. I NEED THIS NO LATER THAN FRIDAY 02/08/19 12H00. I am not willing to wait or whatsoever. I have spoken to one of their consultants Austin Lategan and he advised me of the policy but I refuse to follow their policy because this is not my fault in any way.
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Bellina T's updateReviewer Update
02 Aug 2019, 18:05I bought a baby activity gym on 29/07/19which was delivered on 31/07/19 but they delivered the wrong product.
I requested for an exchange the same day but till today I did not get any assistance. I spoke to a few consultants from the comps who did not advise me in any way of the process. I took the product and delivered it to their warehouse in Strydompark today and when I asked when will I receive the correct order they told me that will be sometime next week although I have stated that I need it before COB today.
It’s not my fault that they mixed up the products but the manner in which they are handling this they making it seem like it’s my fault. This was the baddest experience I’ve ever had with any online company. No one wants to assist, therefore I have no choice but to take this further with the ombudsman because this is extremely unacceptable.
I requested for an exchange the same day but till today I did not get any assistance. I spoke to a few consultants from the comps who did not advise me in any way of the process. I took the product and delivered it to their warehouse in Strydompark today and when I asked when will I receive the correct order they told me that will be sometime next week although I have stated that I need it before COB today.
It’s not my fault that they mixed up the products but the manner in which they are handling this they making it seem like it’s my fault. This was the baddest experience I’ve ever had with any online company. No one wants to assist, therefore I have no choice but to take this further with the ombudsman because this is extremely unacceptable.
BT
Bellina T's update02 Aug 2019, 18:05
Reviewer Update
I bought a baby activity gym on 29/07/19which was delivered on 31/07/19 but they delivered the wrong product.
I requested for an exchange the same day but till today I did not get any assistance. I spoke to a few consultants from the comps who did not advise me in any way of the process. I took the product and delivered it to their warehouse in Strydompark today and when I asked when will I receive the correct order they told me that will be sometime next week although I have stated that I need it before COB today.
It’s not my fault that they mixed up the products but the manner in which they are handling this they making it seem like it’s my fault. This was the baddest experience I’ve ever had with any online company. No one wants to assist, therefore I have no choice but to take this further with the ombudsman because this is extremely unacceptable.
I requested for an exchange the same day but till today I did not get any assistance. I spoke to a few consultants from the comps who did not advise me in any way of the process. I took the product and delivered it to their warehouse in Strydompark today and when I asked when will I receive the correct order they told me that will be sometime next week although I have stated that I need it before COB today.
It’s not my fault that they mixed up the products but the manner in which they are handling this they making it seem like it’s my fault. This was the baddest experience I’ve ever had with any online company. No one wants to assist, therefore I have no choice but to take this further with the ombudsman because this is extremely unacceptable.