Very Unhappy Client

I placed an order on the 16th December 2019, delivery date the 20th December. On 23rd December I called their customer service and to my surprise I was informed that half my items I ordered was either lost or damaged. No communication from them informing me why my delivery was delayed. I also informed the consultant that I'm officially on leave and that my order should redirected to my home address which she bluntly said that it cannot happen and that I should either go to their nearest branch which is in Tokia, when I asked her if I should go from Mitchell's Plain to Tokai and she just said yes and that I will only received one of the 4 items I ordered. Two days later.I received an sms that by package is out for delivery to my work premises. I drove.all the way and when I arrived there the driver only had one item but informed me that I should pay the entire amount and then request a refund. Because I was already upset about all this, I knew that I'm going to have issues with them for the refund so I decided not to accept the package. I then send them an email again informing them about my disappoint in their service. A few.days later another lady called me informing me that they parenting to deliver my package. I had to repeat the entire scenario and she then informed that she will cancel the first order and reload the complete order and also change.my delivery address seeing that I'm on leave. I also informed her that what makes this even more sad is that the items were my two grandchildren Christmas gift and it is already January. On Monday I received an sms informing me my delivery.is scheduled for delivery. I cancelled my appointments for the day and anxiously waited for my delivery. To my surprise after 15h00 I received an sms saying that they attempted to deliver my package and would reschedule my delivery. When I checked to my disguss I noticed that they are attempting to deliver at my work, and I'm still on leave. I also checked my profile and both my addresses are on the system. This tells me that they don't listen to their clients requests. They are not sympathetic towards their clients and they don't deliver on their promises.