Very rude agent Refuses to help with delivery query

<p>I have recently made two orders Takealot.com recently and both were scheduled for delivery. The items I had ordered were on the first order were delivered to my place/address before the scheduled date. I was never informed of this, and thus was not at home when they delivered. The gave the item to someone in the complex who was kind enough to bring the box to me. I opened the box and one of the glasses was broken inside. The issue I have with this is: who will take responsibility for the broken glass? And also, if the guy had not given me the box, who would be responsible for that???... The latest order I made was apparently delivered and handed to someone again, and when I called I was told that the item would be delivered on 28 dec??? Im currently in the Eastern Cape and I have no idea who the item was given to and why??? I called to ask why the hell does Takealot.com keep delivering my items to people that I do not even know??? And whos responsible for all liabilities pertaining to these items eg. Loss and or damage???... the agent was very rude and unprofessional to me and I was very frustrated with the late trend as I have never been informed of these deliveries either by SMS or call??? Takealot.com has not even collected my earphones which they informed they would collect and had made arrangements with their courier and to date nothing. Instead all i got is an email stating that they are busy evaluating the item???... This is utterly ridiculous!!!</p>