Very Poor service with returns!

I ordered a set of EarPods. They were delivered Rey quickly.

They however were faulty. After returning them and selecting their Retreat drop off point as the selected address fro the replacement items, I receive a notice that my replacement will now be dropped off at Montagu Gardens!

I have tried to phone them … no success! I went to their Retreat Pick up point and they tried to call their call centre …. Also no reply… no answer! I left all my contact details with the Retreat “office” (requesting someone to call me as well as advised then of the error of the replacement delivery address) and still no one has called. It’s 2 weeks since I returned the item….,,,

I sent an e-mail and received an auto reply which states that e-mail address can’t receive emails.

All is well with Takealot unless you have a problem - total demonstration of lack of competence by staff and poor control systems.