Very poor service, order not received

I am extremely disappointed with your service. I received an sms that my order was out for delivery and it will be delivered before 5pm today (Wed 28 Oct). After 5pm, I then followed up with the customer service team, who came back and said they will follow up as I had not received the order.

Then later I received an sms saying that they tried to deliver but they could n’t. When I checked the status on my account, it says the recipient was not available to take delivery, which i find hard to believe, my wife and I have been working from home, we also have a helper in the house and I did not receive any call from the security at the gate nor from the courier. What do you mean when you say the recipient was not available, when I was not contacted, I had my phone with me the whole day and there no missed calls.

I am deeply disappointed with the service that I received, some of the items that I bought were for my daughter’s birthday tomorrow. Now I have to a make plan to go and buy presents for my daughter’s birthday, which will be impossible as my day is very busy because of work commitments, it is a huge inconvenience. You have just lost a customer.