JC
Johan C
1 reviews | Active since Jun 2011
06 Sept 2015, 19:45
Very poor service from [URL Removed]
I have purchased a Lenovo Flex A10 10.1\ WiFi 16GB Black for R1999 on the 17th of November last year with a one year warranty<br> I returned the item on Wednesday 22nd July with a monitor that is not working
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takealot.com's replyOfficial
06 Sept 2015, 20:35Hello johanc123,
We're sorry to hear of your disappointing experience and that you've not received further assistance or feedback on the outcome of your return request. Takealot has a 6-month replacement warranty. Should an item be returned outside of this warranty and have an additional supplier warranty, the item will be sent to the supplier to evaluate and determine the outcome of the return request. We've noted that your item was sent to the supplier to assess already. We'll instruct our complaints team to take a look at the outcome of their assessment with our returns department tomorrow morning and they'll be in touch to clarify and assist in any way further if possible.
Please allow our team a little bit of time to go over the details of this matter in the morning, but we'll make sure that they get back to you as quickly as possible.
Sincerely,
takealot.com
We're sorry to hear of your disappointing experience and that you've not received further assistance or feedback on the outcome of your return request. Takealot has a 6-month replacement warranty. Should an item be returned outside of this warranty and have an additional supplier warranty, the item will be sent to the supplier to evaluate and determine the outcome of the return request. We've noted that your item was sent to the supplier to assess already. We'll instruct our complaints team to take a look at the outcome of their assessment with our returns department tomorrow morning and they'll be in touch to clarify and assist in any way further if possible.
Please allow our team a little bit of time to go over the details of this matter in the morning, but we'll make sure that they get back to you as quickly as possible.
Sincerely,
takealot.com
takealot.com's reply06 Sept 2015, 20:35
Official
Hello johanc123,
We're sorry to hear of your disappointing experience and that you've not received further assistance or feedback on the outcome of your return request. Takealot has a 6-month replacement warranty. Should an item be returned outside of this warranty and have an additional supplier warranty, the item will be sent to the supplier to evaluate and determine the outcome of the return request. We've noted that your item was sent to the supplier to assess already. We'll instruct our complaints team to take a look at the outcome of their assessment with our returns department tomorrow morning and they'll be in touch to clarify and assist in any way further if possible.
Please allow our team a little bit of time to go over the details of this matter in the morning, but we'll make sure that they get back to you as quickly as possible.
Sincerely,
takealot.com
We're sorry to hear of your disappointing experience and that you've not received further assistance or feedback on the outcome of your return request. Takealot has a 6-month replacement warranty. Should an item be returned outside of this warranty and have an additional supplier warranty, the item will be sent to the supplier to evaluate and determine the outcome of the return request. We've noted that your item was sent to the supplier to assess already. We'll instruct our complaints team to take a look at the outcome of their assessment with our returns department tomorrow morning and they'll be in touch to clarify and assist in any way further if possible.
Please allow our team a little bit of time to go over the details of this matter in the morning, but we'll make sure that they get back to you as quickly as possible.
Sincerely,
takealot.com