Very poor service from a popular online store

I am reaching out to raise public awareness about a troubling issue with Takealot. A package addressed to me was marked as "delivered" on 31/03/2025, but I never received it. Despite multiple follow-ups, there has been no proof of delivery—no signature, photo, or explanation of where the item was supposedly left.

I’ve contacted the courier and the seller, but I’m met with silence or redirection. No senior staff member is available or tried to assist to resolve this matter.I’ve checked with neighbors and thoroughly searched my property—there is absolutely no trace of the package. As a paying customer, I expect transparency, accountability, and proper resolution. I am now turning to the public and media because nothing is being done, and I believe others may be experiencing the same treatment. This kind of customer neglect and lack of responsibility must be addressed.