1 reviews | Active since Aug 2015
Very Poor Service
Order # ***<br> Takealot said they do not ship there stock to England anymore.i emailed them and said is it ok if i pay for the stock (spending R 11,440) and arrange a courier to collect the stock.they said yes.<br> I spoke to Takealot they gave me the weight and dimensions for both boxes<br> So i contacted DHL with all the information,and charged me 131.00 (sterling) to collect my parcels.i forwarded the documents to Takealot to print off,they REFUSED to print off the documents<br> And said to me we dont ship internationally.i said you are not shipping internationally (ITS ME WHO HAS PAID FOR A COURIER TO COLLECT THE STOCK AS AGREED) <br> TAKEALOT then said ask DHL for another solution,so DHL have now offered TAKEALOT can use there own labels and fill in the customs form.(it will be me paying for any taxes not TAKEALOT)<br> All i want is my order to be shipped ASAP,i have found TAKEALOT unhelpful difficult<br> <br> The main questions are,why confirm it was ok for a courier to collect my stock then go back on there word,DHL have been fantastic ,and have even offered to let Takealot use there own labels,all Takealot need to do now is sign customs form<br> <br> TAKEALOT PLEASE DO THE RIGHT THING NOW
Our complaints team are looking into the special request you've made with regards to your customs documents with our warehouse to see if we're able to assist with this matter any further. They'll be in touch with you as soon as they've received feedback on the matter.
Sincerely,
Takealot.com
Our complaints team are looking into the special request you've made with regards to your customs documents with our warehouse to see if we're able to assist with this matter any further. They'll be in touch with you as soon as they've received feedback on the matter.
Sincerely,
Takealot.com
