VERY POOR SERVICE!!!

I have been calling and sending emails regarding my order. I want my order, please. The order update says I received the order on the 11th November but I did not. I was not even at work. The driver must come here and show me exactly who they gave my order to. According to what I was told, the order was delivered at around 16:55. The office closes at 16:30 and I left the office at around 14:00 on that day. I asked around the office and no one has received the order. I WANT MY ORDER.