Very poor service

I received an item on Monday afternoon when opening it that evening it was broken. Tuesday I called in then reported it online and called back to make sure of timing and was told 5 days. Friday I called in as it had not yet even been escalated passed the logging of the return and replacement and I asked that a manager call me should it not be done then and nothing. Today nothing still.<br> <br> TAKEALOT are showing NO customer service.<br> <br> sort this out !!!<br> <br> RRN-e65c-710c