Very poor service

Takealot is using to many third part sellers causing their service to go down hill. I ordered an item on TakeAlot - order ***. The wrong item was delivered. When I called to get this rectified ASAP I am told the wrong item will be picked up, assessed and only after that a new item will be ordered - which makes the estimated delivery date only next week. Which is a problem as I specifically need the item for this weekend. I looked for a item in stock as I knew I would need it by this weekend. Now, caused by a fault of Takealot, the wrong item was delivered and they tell me I need to wait!!!Not happy at all. If this is the type of service you will give to your client I will rather take my business somewhere else.