Very poor returns system

It is unfortunate that this issue has taken such a long time to be resolved and still has not been concluded. I have been quite patient with regards to the inconveniences I have experienced, firstly the item I ordered was delivered to me in the wrong color I requested that the item is replaced, I waited a week to receive the replacement when the replacement arrived it was also once again in the wrong color. I requested the item be replaced again, waited several days until I received communication that Takealot no longer stocks the item at which point I requested a refund. Several days later the item was collected and my account was credited. I'm still waiting for the refund I requested and was confirmed to the fulfilled. I'm very disappointed with the manner in which this situation has been handled.