1 reviews | Active since Jul 2020
Very Poor Delivery Service
Poor delivery service. Seeing that takealot.com don't have a complaints link on the website I thought il just use this platform instead. Purchased my product on Friday 14 May 2021 and was promised delivery by Tuesday 18 May 2021. Im still awaiting my product i have called in numerous times and was promised it will get delivered by the end of the day. I tracked the order on the takealot website and it states that they tried contacting me and I was not available so they are going to reschedule, but yet no one was calling me or trying to get in contact. The call centre promised that they sorted out the situation on 3 occasions. And told me i must collect it from the Branch. What is the delivery service for? And why are your drivers lying saying they contacted me? What is funny was that the Call Centre agents told me that the drivers werent even in my area, and i told them if im not reachable please leave the item by security. Im tired of calling after you guys to stick to your promises. I hope you guys are going to reimburse my airtime i wasted on calling you, to do your work. In fact the item was needed for Tuesday which has now passed so im not even sure that im going to use it. Can someone competent of Takealot.com please contact me to resolve this. Order Number: ***7
I hope this email finds you well.
I sincerely apologize for the error pertaining to your order.
We have escalated to the courier team in this regard and have found that there was a slight error during the delivery process which has been rectified.
The parcel is scheduled for delivery for Monday 24th May 2021.
I sincerely do apologize for the inconvenience caused to you.
Kind regards
Why couldn't they call me to resolve this matter so I can clearly stress my point because I'm tired of wasting my airtime by calling them every time?
And why do I have to wait another weekend in order to get my item delivered which I paid for last week.
A simple apology won't resolve this matter, there are Takelot and Mr Delivery drivers delivering at my Complex where i stay every 5min this is unacceptable why must i wait so long?
I hope this email finds you well.
I sincerely apologize for the error pertaining to your order.
We have escalated to the courier team in this regard and have found that there was a slight error during the delivery process which has been rectified.
The parcel is scheduled for delivery for Monday 24th May 2021.
I sincerely do apologize for the inconvenience caused to you.
Kind regards
Why couldn't they call me to resolve this matter so I can clearly stress my point because I'm tired of wasting my airtime by calling them every time?
And why do I have to wait another weekend in order to get my item delivered which I paid for last week.
A simple apology won't resolve this matter, there are Takelot and Mr Delivery drivers delivering at my Complex where i stay every 5min this is unacceptable why must i wait so long?