Very poor communication and poor service

As a regular customer of Takealot.com and other online shopping services, we have recieved unacceptable service from Takealot.com.

What was suprising is that Takealot.com has removed a contact number from their site, and the only means to get help is through their order system.

We had an order due for 9 November, we are still waiting, and it has only now been dispatched to the courier company (16 November). When the 9th of November came and went and no sign of our order was in sight, as they had specified as the maximum date for delivery (which we waited a week for), then suddenly, after enquiring about our parcel, they updated the delivery due date to the 10th without any communication or feedback.

We continued to wait and by the weekend we decided, on the 11th of November, to turn to social media to get some response, as by this time we had recieved no response from Takealot.com through the ordering system they provide. We received a response on social media, after contacting them, no apology was given, and the response we recieved was insuiating that nothing was wrong and things where on track and will be delivered.

On the 12th November, we received part of our order and the main item we where depending on was not delivered as part of the order, although it was supposed to be. Takealot did not contact us about the missing product, we had to enquire once again about the missing product, and once again twe had to enquire through social media.

We recieved a reply back, on the 12th November, that there was a slight delay in dispatch and its on its way to the courier.

After waiting with no feedback, on the 16th November, we enquired again on social media as to what the status of our missing product is, once again no feedback after been told that we would recieve feedback.

After 8 hours of enquiring, we enquired again on social media, and we got a reply this time that it has been dispatched, which is the same thing we where told on the 12th November.

Absolutely shocking service from Takelot.com. No means of communicating properly with them when there is a problem, we had to keep turning to social media to get a response.

Shocking shocking shocking. Its one thing to not get service and its another to not get feedback. Double poor service. No feedback. No communication. Poor service and just a completely shocking experience with and from Takealot.com.

RIght now I am hesistant to order ANYTHING from them again after this experience.

May someone take note and may they be exposed for this terrible service we have recieved. They have no understanding of customer service.