BM
Bongani M
1 reviews | Active since Dec 2015
02 Dec 2015, 10:00
Very late delivery
I bought something via Takealot to be delivered on the 1st of December 2015. I even paid for Guaranteed Express but still it was not delivered. The delivery guys called around 4pm to inform me that the parcel will be late and requested my home address as the earlier address was a business address. Supp**** them with the address and promised to deliver it there but no one showed up or called us that they were no longer coming. On the 2nd of December did my follow on and they were even confused about the where about of the parcel. 10 AM i am yet to have received my parcel.
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takealot.com's replyOfficial
02 Dec 2015, 14:40Hello bmashaba,
Thank you for taking our complaints team's call to address this matter with you. As advised this parcel has been delivered to Fezile's workplace today and the shipping fee of R35 has been credited back to your takealot account. Our team has sent you an e-mail to exchange details for your bank refund. We'd appreciate it if you'd reply to them at your soonest convenience so that we can conclude this matter.
Once again we apologise for the disappointing experience and any inconvenience caused.
Kind Regards,
takealot.com
Thank you for taking our complaints team's call to address this matter with you. As advised this parcel has been delivered to Fezile's workplace today and the shipping fee of R35 has been credited back to your takealot account. Our team has sent you an e-mail to exchange details for your bank refund. We'd appreciate it if you'd reply to them at your soonest convenience so that we can conclude this matter.
Once again we apologise for the disappointing experience and any inconvenience caused.
Kind Regards,
takealot.com
takealot.com's reply02 Dec 2015, 14:40
Official
Hello bmashaba,
Thank you for taking our complaints team's call to address this matter with you. As advised this parcel has been delivered to Fezile's workplace today and the shipping fee of R35 has been credited back to your takealot account. Our team has sent you an e-mail to exchange details for your bank refund. We'd appreciate it if you'd reply to them at your soonest convenience so that we can conclude this matter.
Once again we apologise for the disappointing experience and any inconvenience caused.
Kind Regards,
takealot.com
Thank you for taking our complaints team's call to address this matter with you. As advised this parcel has been delivered to Fezile's workplace today and the shipping fee of R35 has been credited back to your takealot account. Our team has sent you an e-mail to exchange details for your bank refund. We'd appreciate it if you'd reply to them at your soonest convenience so that we can conclude this matter.
Once again we apologise for the disappointing experience and any inconvenience caused.
Kind Regards,
takealot.com